Order Modification
You may modify your order information (such as colors, dimensions, shipping address, or telephone number) within 24 hours of placing the order.
Once your order has been shipped, it cannot be modified.
Order Cancellation
You may cancel your order free of charge within 24 hours of placing it.
If your order has already been shipped, it cannot be canceled. If you request cancellation after shipment, a fee of 30%–50% of the order amount will apply to cover storage, order preparation, and shipping costs. This fee will be deducted from your refund.
Returns
If you wish to return an item purchased on our website, you must initiate the return within 14 days from the date you received the order. Return shipping costs are your responsibility unless the return is due to a defective or incorrect item.
Returned items must meet the following conditions:
- Unused and in original condition.
- Original packaging intact.
- All accessories included.
We reserve the right to refuse returns for items that are damaged, soiled, or used.
The following items are not eligible for return:
- Custom-made products ordered according to the customer’s specifications.
- All consumable items and accessories, such as light bulbs.
- Large orders of three or more units of the same product, unless approved by customer service.
Please note: Colors may appear slightly different on your screen due to monitor settings and image resolution. Dimensions are approximate and may vary slightly due to manual measurement. Please refer to the actual product.
How to Initiate a Return
- Email [email protected] with a description of the return reason and details of the item.
- Our team will review your request.
- Once your return is approved, you will receive a return approval email.
- You have 14 days from the date of receiving return approval to ship the item. Return shipping costs are your responsibility.
- After shipping, email us the tracking number, tracking URL, and photos of the item in its packaging to confirm that it belongs to our site.
- Once we receive the returned item, we will notify you whether it qualifies for a refund. If approved, your refund will be issued. If not, we reserve the right to deny the refund.
Our customer service will respond to emails within 24 hours on business days. Response times on weekends and holidays may take 24–48 hours. Please check your inbox and spam folder.
Refunds
- Refunds are issued after we receive and approve the returned item.
- Refunds will be made to your original payment method (PayPal: 1–2 days; Credit card: 3–5 days).
- The refunded amount may differ from the original payment due to exchange rate fluctuations.
- Shipping fees paid are non-refundable unless the return is due to a defective or incorrect item.
Return Address
- We will provide the nearest return shipping address based on your location.
- Please contact us before returning an item to obtain the correct return address and instructions.
- We are not responsible for items returned without prior notification.
Restocking Fee
- A restocking fee may apply if the return period has expired or if the return is requested for any of the following reasons:
- Change of mind or buyer’s remorse
- The same product is available elsewhere at a better price
- Items bought by mistake or no longer needed
- The restocking fee may range from 20% to 100% of the item’s price, depending on the timing of the return and the condition of the returned item. Example scenarios:
- If the buyer changes their mind and returns the product in its original condition within the return period, a 20% fee will apply.
- If the buyer changes their mind and the returned product is damaged or differs from the original condition, up to 50% fee may apply.
- For items returned in original condition after the return period, up to 80% fee may apply.
- For items returned damaged or non-compliant after the return period, up to 100% fee may apply.
- If you encounter any problems during your purchase, please contact us at [email protected] for assistance. Filing a dispute (such as a PayPal dispute) will not expedite resolution.
- If you have questions about our Returns & Refund Policy, please contact us at [email protected].
Q&A – Returns & Refunds
1. The item is damaged upon receipt
Products received with broken glass, dented shades, or frames are not considered defective items and are not eligible for return. In such cases, we will provide a replacement for the glass or shades free of charge. If you do not wish to receive a replacement and prefer to return the item, it will be treated as a standard return, and restocking fees of up to 35% may apply. We also reserve the right to deduct all outbound shipping fees from the refund.
2. The item I received is not the same as my order
- Please first verify your order details to ensure accuracy.
- Any items received incorrectly or in error must be reported to us within one week of receipt.
- Upon confirmation of an incorrect shipment, we will provide the correct product within 8 weeks of receiving your notification. We will cover all shipping costs for returning the incorrect item and sending the correct product.
- If you do not want an exchange and insist on returning the item, it will be treated as a standard return, and up to 35% of the order amount may be charged to cover storage, order preparation, and shipping costs.
3. Can I refuse delivery of an item that has been shipped?
Once an order has been shipped, it cannot be intercepted. If delivery is refused, a fee of 30%-50% of the order amount may be applied to cover storage, order preparation, and shipping costs. This fee will be deducted from your refund.
In cases of force majeure, such as accidental damage or defects, please contact our customer service team immediately at [email protected] for an appropriate resolution.
4. Returned items are damaged during return
Please ensure that the product is packaged securely when returning. We cannot issue a refund for items damaged during return shipping. In such cases, we recommend filing a claim with the shipping carrier and informing us of the outcome. Damaged items will be held for up to 30 days.
5. When will I receive my refund?
For eligible returned items, refunds will be processed to your original payment method within 5 business days (PayPal: 1-2 days; Credit Card: 3-5 days). Exchange rate fluctuations may affect the final amount received. For any questions, please contact [email protected].
Please note that all cancellations or returns must comply with our Return & Refund Policy.
6. Manufacturer defects
For items with manufacturer defects, we reserve the right to repair or replace any damaged part, glass, or fixture. If the defect cannot be repaired, a replacement will be provided free of charge.
7. Warranty
Certain items are covered by a one-year warranty from the date of purchase. For full warranty details, please contact [email protected].
8. Return shipping costs
Return shipping costs are generally the responsibility of the customer, except in cases of defective products, damaged items, or incorrect shipments. The actual return shipping cost may vary depending on the carrier used.
