About Transportation
1. Does the selected shipping service apply to my country? How long will it take to arrive?
Products on this site can be shipped to most countries, including the United States, Canada, United Kingdom, Germany, France, Italy, Switzerland, and the Vatican.
For Norway, Iceland, Cyprus, Hawaii, Puerto Rico, and Alaska, a minimum shipping fee of €100 applies. If your shipping address is in these countries, please contact us in advance at [email protected].
Due to current geopolitical events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.
Delivery time = Processing time (order preparation) + Shipping time.
1. Free Shipping:
• Cost: Free
• Process Time: 1-2 weeks
Carrier | Corresponding products | Shipping time | Delivery area |
DPD | Most normal size and weight products | 2 weeks | To most countries such as United States, Canada, United Kingdom, Germany, France, Italy, Switzerland, and the Vatican |
Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
EMS | Big size but light products | 2-4 weeks |
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
2. Fast Shipping: only available to Norway, Iceland, Cyprus, Hawaii, Puerto Rico, and Alaska.
• Carrier: UPS/DHL Express
• Cost: €100 per piece
• Process Time: 1-2 weeks
• Shipping Time: 5-7 days
3. Fastest Shipping:
• Carrier: DHL/DPD
• Cost: €10 - €200 (Shipping costs vary depending on the number of products)
• Process Time: 1-3 days
• Shipping Time:
2-5 days: Germany
3-7 days: France, Spain, Italy, Nertherlands, Belgium, Poland, Sweden, Austria
6-10 days: Other European countries
Corresponding products: Specified products (For details, please refer to SKU information of each product page)
Note: Tariff-free
For faster shipping, please contact us at [email protected].
The delivery times provided are estimates and may vary depending on the carrier and shipping conditions.
Stock levels displayed on our website are based on information received from our own or the manufacturer’s warehouse. Stock levels can change rapidly. Even if a product is marked as in stock on our site, it may no longer be available at the time of order.
Please do not schedule an electrician based on the stock levels or estimated delivery times shown on our site. An electrician should be scheduled only after the item has been delivered.
About Returns and Refunds
1. How do I cancel an order?
You may cancel your order free of charge within 24 hours of placing it, for any reason.
If your order has already been shipped, it cannot be canceled. Should you still insist on canceling a shipped order, a fee of 30%-50% of the order amount will be applied to cover storage, order preparation, and shipping costs. This fee will be deducted from the refund of your item(s).
2. What if I receive a damaged item?
Products received with broken glass, dented shades, or frames are not considered defective and are not eligible for a full return. In such cases, we will replace the glass or shades at no additional charge.
If you do not wish to receive a replacement and prefer to return the item, the return will be treated as a standard return, and a restocking fee of up to 35% of the item price may apply. We also reserve the right to deduct any outbound shipping charges from your refund.
3. When will I receive the refund?
Once we have received your returned item, it may take up to 5 working days for the refund to be credited to your original payment method (PayPal: 1-2 days).
If you experience any issues regarding your refund, please contact our customer service team at [email protected]. We will respond to you as promptly as possible.
Please note that all cancellations and returns are subject to our Returns and Refunds Policy.
For more information, please review our Returns and Refunds Policy↗.
About Product
1. Is the lamp dimmable?
- For lamps that use standard bulbs such as E27, E14, G9, etc., you can choose a dimmable bulb so that the lamp can be dimmed using your dimmable system.
- If you do not have a dimmable system at home, please contact us, and we can customize the lamp for you.
- For lamps with an LED chip, the light source cannot be changed. Typically, we offer warm light, cool light, and dimmable versions.
- If a dimmable version is not available on the product page, please contact us. We can make all lamps dimmable upon request.
Tip: Always check whether your existing dimmer is compatible with the type of bulb you choose.
2. Can I request a longer cable?
- Most lamps come with a standard 150 cm cable.
- If you require a longer cable (up to 800 cm), please note this when placing your order. We will extend the cable at no additional cost.
Tip: Specify the desired cable length clearly in the order notes to ensure accurate customization.
