Delivery Area
We ship to all countries and regions available at checkout.
Shipping to Iceland, Norway, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii costs €100 per item: €100 for one item and €200 for two items. Alaska and Hawaii are U.S. states; all other U.S. destinations are free except Puerto Rico.
Free Shipping Policy
Shipping is free with no minimum order amount for all destinations except Iceland, Norway, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii.
Shipping Process (Working Days)
Delivery times are calculated as follows:
Delivery time = Order processing time + Shipping time
Order Processing:
Upon receiving your order, we will:
- Check stock availability.
- Confirm whether any item requires customization.
- Verify your shipping address.
- Ensure your order is eligible under our Shipping Policy.
- Prepare the order for shipment.
Note: Please provide a complete shipping address, including street number. Missing details may delay shipment. Once your order is shipped, you will receive an email with a tracking number and tracking website.
Shipping Methods
Fast Shipping (UPS/DHL Express/Fedex): 5-7 Days
Cost: free with no minimum order amount, except €100 per item to Iceland, Norway, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii.
Amounts in other currencies are shown at checkout.
• Process Time: 1-2 weeks
Shipping time: 5–7 days after dispatch. Order processing time is additional, as stated in this policy.
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
The delivery times provided are estimates and may vary depending on the carrier and shipping conditions.
Stock levels displayed on our website are based on information received from our own or the manufacturer’s warehouse. Stock levels can change rapidly. Even if a product is marked as in stock on our site, it may no longer be available at the time of order.
Please do not schedule an electrician based on the stock levels or estimated delivery times shown on our site. An electrician should be scheduled only after the item has been delivered.
Tariffs
Tariffs may apply if the maximum side length of a parcel exceeds 60 cm. Generally, this possibility is around 5%. In most cases, customs duties range from €0 to €20 per item. We cover 20% of any applicable tariffs. For questions, contact [email protected].
Compensation for Late Delivery
If goods are not delivered on time, we regret any inconvenience and will provide compensation of 10% of the order value for delayed shipments. We will make every effort to ensure timely delivery.
Q&A
How soon can I receive my order?
- Delivery times depend on your shipping address and the product ordered.
- You can track your order using the tracking number emailed after shipment.
How can I track my order?
- Once shipped, you will receive an email with your tracking number.
Do you ship to my country?
- We ship to all countries and regions available at checkout.
- Shipping is free with no minimum order amount for all destinations except Iceland, Norway, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii.
- Shipping to Iceland, Norway, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii costs €100 per item: €100 for one item and €200 for two items. Alaska and Hawaii are U.S. states; all other U.S. destinations are free except Puerto Rico.
Am I responsible for customs duties?
- Customs duties may apply only if the parcel’s maximum side exceeds 60 cm, typically in around 5% of cases.
- We cover 20% of any applicable duties.
- In most cases, customs duties are €0–€20 per item.
